Rich Casino Responsible Gaming

Rich Casino is committed to promoting a safe and balanced approach to online gambling. Gambling should always be viewed as entertainment, not as a way to make money, solve financial problems or recover previous losses.

This responsible gaming information explains the practical measures available to help players remain in control. Every player is responsible for making informed decisions, observing personal limits and seeking support if gambling becomes difficult to manage.

Our Responsible Gambling Commitment

Rich Casino supports responsible gambling through clear information, account controls and access to assistance. Our services are intended for adults who choose to gamble recreationally and can do so without compromising their financial, personal or emotional wellbeing.

We encourage players to consider their gambling activity as one form of leisure among many. Winning is never guaranteed, and gambling outcomes are determined by chance. No strategy can ensure a profit, and previous results do not predict future results.

Responsible gambling also means recognising that different people have different circumstances. A limit that is suitable for one person may not be suitable for another. Players should only gamble with money and time they can comfortably afford to lose.

Recognising Gambling Problems

Problem gambling can develop gradually and may not always be easy to identify. A player may be experiencing difficulty when gambling begins to affect finances, relationships, work, study, sleep or general wellbeing.

Warning signs can include spending more than intended, repeatedly increasing stakes, chasing losses, borrowing money to gamble, hiding gambling activity, feeling restless when trying to stop or thinking about gambling for much of the day. Continuing to gamble despite negative consequences is another important sign.

These indicators do not provide a diagnosis, but they should not be ignored. If gambling feels stressful, secretive or difficult to control, taking a break and speaking with a qualified support provider can be an important first step.

Assess Yourself and Set Limits

Before gambling, consider whether your planned activity fits within your budget and routine. Set limits in advance rather than relying on decisions made during play. Limits should be realistic, respected consistently and reviewed only when you are calm and not actively gambling.

• Deposit limits: Set a maximum amount that can be deposited over a selected period and avoid increasing it impulsively.
• Loss limits: Decide the amount you can afford to lose and stop when that limit has been reached. Never treat a further deposit as a solution to an earlier loss.
• Reality checks: Use reminders that show how long you have been playing, encouraging you to pause and reconsider whether you want to continue.
• Cooling-off periods: Take a temporary break from gambling when you need time away without making a permanent decision.
• Self-exclusion: Request a longer-term restriction on access when you believe a stronger barrier is necessary to prevent gambling.

Limits are intended to support your decisions, not to encourage additional play. If you find yourself repeatedly changing or exceeding them, stop gambling and seek assistance.

Tools for Safer Play

Rich Casino provides responsible gambling features designed to help players monitor and manage their activity. The options presented to you may depend on account settings, product availability and the applicable platform process.

• Deposit controls that allow you to set or request limits on the amount added to your account.
• Account activity information to help you review deposits, withdrawals, wagers and relevant transaction history.
• Session or reality-check reminders that prompt you to take a break and assess your current play.
• Cooling-off options for temporary periods away from the website.
• Self-exclusion requests for players who need a more substantial restriction on account access.
• Account restrictions and support guidance where gambling activity or a player request indicates that further safeguards may be appropriate.

Use these features before problems arise, rather than waiting until control has become difficult. If you cannot locate a particular setting, contact Rich Casino support for guidance. A tool cannot replace professional help, and using one does not guarantee that gambling will remain harmless.

Support and Assistance

If gambling is becoming difficult to control, seek professional help as soon as possible. Speaking with a qualified counsellor or support service can help you understand your behaviour, manage urges and consider practical steps for reducing or stopping gambling.

For questions about account restrictions or responsible gaming options, contact Rich Casino at [email protected].

Independent external services are also available in Australia. They are not partners of Rich Casino and are not operated, managed or provided by Rich Casino:

• Gambling Help Online provides information, counselling and support for people affected by gambling.
• Australian Government - Gambling Support Services provides information about available support options and services.
• The National Gambling Helpline, 1800 858 858, is a free and confidential support service for people affected by gambling.

You may seek help for yourself or for someone close to you. Support is available even if you are uncertain whether your gambling meets a particular definition of harm.

Underage Gambling Is Prohibited

Only individuals aged 18 or older may use the Rich Casino website. Underage gambling is not permitted. Age and identity checks may be used to confirm eligibility, and an account may be restricted or closed if required information cannot be verified.

Adults must not allow minors to access their account, payment methods or gambling devices. Do not share login details, and always log out when you have finished using the website, particularly when children or other unauthorised people could access the device.

If an underage person may have accessed an account or used gambling services, report the matter promptly so appropriate protective steps can be considered.

Parental Controls at Home

Parents and guardians should take active steps to reduce the risk of minors viewing or accessing gambling content. Online safety measures cannot replace supervision, but they can provide an additional layer of protection.

• Keep account usernames, passwords and payment information private.
• Use device-level passwords and separate user profiles where possible.
• Apply parental control settings to restrict access to gambling websites and applications.
• Keep operating systems, browsers and security software updated.
• Check which applications and websites can be accessed on shared devices.
• Explain, in an age-appropriate way, that gambling is for adults and is not a reliable way to earn money.

Adults should also avoid leaving an active gambling session open on a shared device. These precautions are particularly important where several household members use the same phone, tablet or computer.

Practical Ways to Stay in Control

Small decisions made before and during a gambling session can help keep play within safe boundaries. The following practices are intended to support conscious, measured choices:

• Set a spending and time budget before you begin, and stop when either limit is reached.
• Use only disposable entertainment funds, never money needed for rent, bills, food, savings or debt payments.
• Keep gambling separate from essential household finances and avoid using credit or borrowed money to play.
• Take regular breaks and avoid long, uninterrupted sessions.
• Do not gamble when angry, distressed, tired, intoxicated or under pressure.
• Never chase losses or increase stakes in an attempt to recover money.
• Do not rely on gambling to improve your financial position or solve personal problems.
• Keep a record of deposits, withdrawals and time spent so your activity remains visible.
• Balance gambling with work, study, exercise, relationships and other interests.
• Tell someone you trust if gambling is becoming secretive, stressful or harder to control.
• Use a cooling-off period or self-exclusion promptly if ordinary limits are no longer effective.

Winning does not mean that a session should continue, and losing does not mean that more gambling will reverse the result. Stopping at the planned time is a responsible outcome regardless of the result.

Policy Updates

Rich Casino may review and update this responsible gaming policy to reflect changes to the website, available account features, operational practices or applicable guidance. Updates may improve the clarity of existing information or introduce additional safeguards.

The current version should be read before using the responsible gaming features or continuing to gamble. Players are responsible for reviewing changes and using the controls that best suit their circumstances.

If you believe that a responsible gaming measure is unclear or that additional protection is needed, take a break from gambling and seek appropriate assistance. This policy provides general guidance and does not replace personalised advice from a qualified professional or an independent support service.

Last updated: 9 September 2026