Rich Casino Privacy Policy

This Privacy Policy explains how Rich Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It applies to customers and website visitors in Australia and is intended to explain our information practices in clear terms.

By using Rich Casino, you acknowledge that your information may be handled as described below. We only request information that is reasonably connected with operating the casino, supporting customers, maintaining security, meeting applicable obligations and improving the user experience.

What Data We Receive

The information collected by Rich Casino depends on how you interact with our services. Some data is provided directly by you, while other information is generated automatically when you use the website.

• Identity details, such as your name, date of birth and nationality, where required for account administration or age verification.
• Contact details, including your email address and other information you provide when requesting assistance.
• Account information, such as login credentials, account preferences, transaction history and responsible gaming settings.
• Verification information, which may include documents or other evidence needed to confirm identity, age, account ownership or payment activity.
• Payment and transaction details, including deposits, withdrawals, wager records and relevant payment method information. Complete payment card details may be handled directly by payment providers rather than stored by Rich Casino.
• Technical information, such as IP address, browser type, device identifiers, operating system, language settings and general location inferred from technical data.
• Usage information, including pages viewed, features used, session dates, navigation activity and interactions with promotional content.
• Communications and feedback, including messages sent to customer support, survey responses, complaints and information supplied during account enquiries.

You should provide information that is accurate and current. Where you submit information about another person, you should have a lawful basis and permission to do so.

How We Use Your Data

Rich Casino uses personal information for specific operational and security purposes. Depending on the circumstances, processing may be necessary to provide a service you request, administer an account, protect our legitimate interests or comply with applicable requirements.

• To create, maintain and administer your Rich Casino account.
• To process deposits, withdrawals, wagers, bonuses and other account activity.
• To verify age, identity, account ownership and the legitimacy of transactions.
• To detect, investigate and prevent fraud, money laundering, abuse, collusion, unauthorised access and other harmful activity.
• To communicate with you about account matters, service notices, security events and support requests.
• To personalise website content, understand customer preferences and improve games, features and performance.
• To send marketing communications where permitted and where your preferences allow them. You can change your marketing choices through available account controls or by following an unsubscribe instruction.
• To enforce our terms, protect customers and the integrity of our services, and resolve disputes or complaints.
• To meet record-keeping, reporting and other legal or regulatory responsibilities that apply to our activities.

Rich Casino does not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable rules.

Cookies and Online Tools

Rich Casino uses cookies, software development tools, pixels, log files and similar technologies to help the website operate and to understand how it is used. These technologies may remember your settings, maintain secure sessions, identify technical problems and measure website performance.

Some cookies are essential. Without them, account login, security controls or core website functions may not work correctly. Other technologies support analytics, personalisation or promotional measurement. Where choices are available, you may manage certain non-essential technologies through your browser settings or a cookie preference tool.

Blocking or deleting cookies may affect the availability or functionality of some Rich Casino features. Browser settings can also provide information about cookies stored on your device, although disabling all cookies may prevent you from using account-related services.

When Information Is Shared

Rich Casino does not sell personal information as a general business practice. Information may be disclosed where reasonably necessary for the purposes described in this policy or where disclosure is permitted or required.

• To payment processors, financial institutions and fraud prevention providers that assist with transactions and account protection.
• To identity, age verification, risk management and security providers that help us assess account activity.
• To technology, hosting, analytics, customer support and communication providers operating services on our behalf.
• To professional advisers, auditors, insurers or prospective business partners where appropriate and subject to suitable confidentiality arrangements.
• To courts, government bodies, law enforcement agencies or other authorised parties when a valid request or applicable obligation requires disclosure.
• To another organisation in connection with a merger, restructuring, sale of assets or similar business transaction, subject to appropriate safeguards.

Service providers are expected to handle information only for authorised purposes and to apply safeguards appropriate to the nature of the data they receive.

Protecting Personal Information

Rich Casino applies administrative, technical and organisational measures designed to reduce the risk of unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, authentication procedures, encryption in relevant parts of the service, monitoring, secure development practices and staff confidentiality requirements.

No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying Rich Casino promptly if you suspect unauthorised account activity. We may restrict access or request additional verification when necessary to protect an account or our services.

Security incidents are assessed and managed according to their circumstances. Where notification is appropriate or required, affected individuals or relevant authorities may be informed in a suitable manner.

How Long We Keep Data

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, why it was collected, whether the account remains active, and whether an ongoing dispute, investigation or security matter exists.

Some records may need to be kept after account closure to support transaction reconciliation, fraud prevention, dispute handling, financial reporting, legal claims or other applicable obligations. When information is no longer needed, Rich Casino will take reasonable steps to delete it, anonymise it or place it beyond active use, subject to technical and legal limitations.

Your Privacy Choices

Depending on your circumstances and applicable law, you may have rights relating to personal information held by Rich Casino. These may include requesting access to information, asking for inaccurate data to be corrected, objecting to certain uses, requesting deletion where appropriate, or seeking an explanation of relevant processing.

You may also be able to withdraw consent where processing relies on consent, unsubscribe from promotional messages, update account details and adjust certain browser or cookie settings. Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal, and some choices may limit access to services that depend on the relevant information.

Requests should contain enough detail for us to identify the account and understand what you are seeking. We may need to verify identity before responding. This helps prevent information from being disclosed to an unauthorised person. If a request cannot be completed, we will explain the reason where appropriate.

Providers Outside Rich Casino

Our website may include links, payment options, games, advertising features or integrations provided by third parties. These organisations may collect or process information under their own privacy notices and terms. Their practices are not controlled by this policy.

Before submitting information to an external service, review its privacy information carefully. Rich Casino is not responsible for the content, security or privacy practices of third-party websites or services, although we may assess providers and require appropriate contractual protections when engaging them directly.

Overseas Data Handling

Some service providers or business partners supporting Rich Casino may process information in countries outside Australia. As a result, information may be transferred to, stored in or accessed from another jurisdiction where privacy protections may differ.

Where information is handled internationally, Rich Casino seeks to use reasonable safeguards appropriate to the circumstances. These may include contractual controls, access restrictions, security requirements and due diligence concerning the provider. International processing may also be necessary for payment, hosting, technology, verification or customer support functions.

Changes to This Policy

Rich Casino may update this Privacy Policy when our services, technology, business arrangements or information practices change. The revised version will be made available through the website and will show an updated effective date where appropriate.

Material changes may be communicated through the website, account notifications or another suitable channel. We encourage you to review this page periodically. Continued use of Rich Casino after an updated policy is published means that the revised terms will apply to future processing, subject to any rights available under applicable law.

Contacting Rich Casino

If you have a privacy question, want to exercise a privacy choice or believe your information has been handled incorrectly, contact Rich Casino at [email protected]. Please provide a clear description of your request and avoid sending unnecessary sensitive information in an initial message.

Our team may ask for additional details to confirm your identity, locate relevant records and respond accurately. We aim to handle privacy enquiries fairly and within a reasonable period, taking into account the complexity of the request and any verification required.

Last updated: 9 September 2026